faq

Q: What does “In association with Amazon.com” mean?
A: We utilize Amazon for fulfillment and shipping of all our products here on WackyDecor.com. By selecting and purchasing products through Amazon, you will get the advantage of Amazon’s secure payment processing, first class customer service, rock-solid shipping, and order tracking. We want to offer the best service to our customers by associating with Amazon so that our customers can have secure and peace of mind by ordering products from the world’s most trusted e-commerce companies.

Q: What happens when I checkout?
A: After you’ve selected your products and clicked on “Checkout”, you will be directed to Amazon to complete your order. All your items will be transferred over, and you will be given a button to add all your items to your Amazon basket to checkout. You can select your shipping methods, including any items that might be eligible for Amazon Prime shipping. Your payment details remain secure on Amazon’s site, and your can track your order status at any time.

Q: I have a problem with my order, where do I get help?
A: Since Amazon provides our shipping & fulfillment, you simply need to contact Amazon if you have any problems relating to your order. Please login to your Amazon account and go to their Help Section. You’ll find all information about how to deal with any problems relating to your order or shipment.

Q: Can WackyDecor.com assist in finding the product I am looking for?
A: Sure, we are always pleased to assist our customers as much as we can. Please contact us here and we will try to find and list it on our website for your convenience. But please note that some items you are looking for may not always be available at Amazon. If this is such a case, we will refer you to other participating stores that may carry the product you are looking for.

Q: Do you ship Internationally or just to the United States?
A: Amazon can ship internationally for some items. However, it can often be more expensive than shopping with another local Amazon site in your country. Unfortunately, many of our products may not be available through the local Amazon sites in other countries. US domestic shipping is available for all products, but international shipping may not be provided.

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